REVIEWS

These guys do top notch work for a good price. I’ve never been unhappy with the work they’ve done and they are extremely punctual with their communication and timelines. My fiancé and I will be bringing our vehicles to Jensen from this point forward!

Peter Barnes

Helpful, courteous, honest, and able to retain high quality and knowledgeable mechanics.

Sam

Several fantastic things about my experience. First, my multiple interactions with Roger were all A+! He has a way of explaining car issues that is very informative and he made sure I understood without being condescending. He was even graceful when I was flabbergasted at the incredibly reasonable price to fix my issue. Second, I took my car in a day early from my appointment and Dave got looked at it the same day! A dealership would never. Diagnosed and fixed a whole day ahead of schedule. Third, WOW what reasonable pricing! I almost feel bad considering how amazing my experience was. I'll go back to them again...which hopefully will be a while. Vehicle: 2011 Chevy Cruze 6-speed manual

Catherine E. Lewis

These guys are great. They figured out the problem, answered all my questions, and explain everything to me.

Kandice Rasmussen

I’ve worked with Mike and Alan directly and couldn’t say enough good things. Quick customer service, faster repair, and quality work. Will come back again. Honest and personable employees. 10/10.

Nick Kirk

Will go out of their way to find and fix your car issue. Busy but worth the wait.

Mike Haggis

Quick Lube Services

Dave and his team were straightforward and honest when quoting a price for changing fluids and filters, and diagnosing a strange suspension noise. They were also able to find replacement front suspension parts for my rare sport sedan quickly, and they all pitched in to get my car done on the same day. I'm very pleased with Jensen Service (no relation btw) and will use their services in the future!

Rick Jensen

I've been taking my vehicles to Jensen Service and Diagnostic for almost 25 years. They are a small family owned business, and do excellent work at fair prices. Multiple times they have saved me money and time with their excellent service and recommendations. They don't try to oversell and expertly explain what items need to be fixed immediately, and what can be addressed within a service appointment or 2. I can't recommend them highly enough.

Jon Martin

Omaha, NE

Best car repair in Omaha. Honest, great service.

Mary Cantwell

European & Import Vehicle Repair

I generally in times past fixed my own vehicles but have been looking for a trustworthy place to take vehicles to as I get older and the cars get more complicated. I had them work on my Honda and they were very prompt, fair and they communicate a lot better than many other places I've tried. I'll have them do more work when I need it and I've tried a bunch of places with mediocre results. Jensen delivered, nice place with nice honest folks.

Bryan Johnson

Very honest mechanic with friendly staff.
Engine & Transmission

Jensen service fixed my SUV when another repair shop said I needed a new engine. Alan kept me informed every step of the way and ensured I was ok with any repairs and cost.

Becky Crafton

We recently have started taking all our family vehicles to Jensen Service. They have been able to accurately diagnose and identify the root cause of some engine issues we've experienced that other mechanics weren't able to address. They are honest, hard working, and fairly priced. They have earned repeat business from us going forward.

Jonathan Gredy

My family has been going to Jensen's since probably the mid 80's and they always provide service that is always beyond phenomenal. Special shout-out to Roger for always taking the time to explain things and educate me in a way that a layperson can understand. Would highly recommend.

Austin Mead

My wife stopped by after work because there was a loose part hanging down in the front part of her car. Jensen service promptly fixed it and had her back on the road within minutes!

Mike Ray

Had a heater problem. Explained the problems I was having. Diagnosis was done verbally. The parts were ordered and onsite before I had the vehicle there that morning. Same day service. Excellent customer service. Recommend them with highest quality and affordable service. Well done.

martin anderson

I took my truck to Jensen because my truck wouldn't start so I got it towed there. These guys are super respectful and honest. The inertia switch was tripped for the fuel pump. 250 bucks later back on the road, very pleased.

Chriss Owenss

First time customer. Recently had a couple issues with my 2006 Silverado. I had an idea of what the issues where. Roger and me talked about it a bit. The techs put it on the rack and did pressure tests for the other issues. They fixed them. Didn't just throw parts at the issue. No crazy diagnostic fees. Straight forward, good service. I'll be back.

Josh

Everyone there was extremely helpful. The pricing was fair and clearly explained.

pooflinger723

Phenomenal. We were traveling through Omaha when our alternator went out on our Suburban. The owners Mike amd Dave went out of their way to provide same day emergency service and even went the extra mile proving a ride back to my hotel. As a business owner myself, I know how difficult it can be to provide excellence and these guys nailed it.

Michael McNabb

I just can't say enough good things about Dave and Mike Jensen and their amazing team. A true generational family business with decades of experience (and we've been taking our cars there for a couple of those decades!), these guys are always honest and incredibly thorough. On one occasion, they researched the repair they were doing on my Buick and discovered an old service alert that meant I could possibly get reimbursed for some of the repair. They helped me submit the paperwork and remained available throughout the process until my refund was successfully processed. They didn't have to do that, I already paid them. But that's the kind of personal service and attentiveness you get from them. Highly recommend!

Tom Elkins

Thanks again for a fantastic job on my car. You guys are top-notch. I appreciate it. Thanks

Sue H.

I've been using Jensen for 10+ years. They shoot you straight and give the best service around. Getting to talk directly to the owners in my book is the best part. They truly care about their customers. Also their front guy Rodger is full of knowledge and I feel like I can ask him anything. I've sent all my friends to them and they get the same service I do.

DJ Stover

I had a big problem with my BMW's timing chain and variable drive system, and Jensen Service & Diagnostic was able to work with my extended warranty company, keep me apprised of repair status, and complete some very difficult disassembly, reassembly and testing. Hats off to Jensen Service & Diagnostic for their professional and personable approach, they are very trustworthy and a pleasure to work with.

Fred Shope

Jensen Service & Diagnostic is very trustworthy. Our 2011 Toyota Corolla was leaking oil. The dealership said it would cost $2,142 to repair. We sought a second opinion from Jensen Diagnostic. They said it was a minor repair....basically it just needed an oil change for $37. It was completed the same day and hasn't leaked oil since. Jensen Service & Diagnostic saved us more than $2,000! We are very grateful.

KC Elsasser

We were recommended by a different mechanic to visit Jensen Service for a big electrical problem our car was having. I am so glad we had them look into it because they were able to find the problem within the day and had it fixed and running like new again that same week. Prices are fair as well! Would recommend these friendly guys and we plan to use them again in the future for any vehicle repairs. It's a huge relief finding a mechanic you can trust! Thank you Jensen Service!

Jen Malone

Never have any problems with these guys. Van always gets fixed right and in a timely manner. I appreciate that.

Wet Saw78

Our family has used Jensen Service & Diagnostic for several years on our Honda Accords and our Duramax equipped pickup with zero come-backs. I drive my vehicles up to 1200 miles a week for work. I'm always confident in their work when I hit the road after each appointment. They also treat my wife and children with respect when they bring their cars in for work. If you're looking for professionally performed repairs and maintenance in a clean, comfortable environment this family-owned business is worth checking out.

Woodsman 602

I have to give the guys a Jensen a giant shout out. My dealer told me my car required a brake job and quoted me $1900. I thought this sounded steep so declined and took the car over to Jensen to get it repaired, knowing it would be less and the job would be done right. To my surprise I receive a call and they told me my car did not required repair for a least another 15,000 miles. Jensen, thank you for your honesty. I will be back in 15,000 miles!

Bob Schulte

We moved down to Missouri almost 8 years ago but still come back to visit family. We used Jensen Service before we moved, due to their honesty and always being upfront (if something needed to be repaired but didn't need it right away they would tell you upfront) we still come back to them if we have an issue that can wait till we get here. We also trust them so much we send our daughter (that moved back here) to them for service because we know they will not take advantage of her since she has no working knowledge of vehicles. Thank you very much Dave and Mike for your past service and honesty!

Marty Lippy

Great guys and great service at a reasonable price!

Amy Sauser

Dave, Mike and their team of techs are friendly and knowledgeable. We appreciated their detail in the problem with my car and the necessary parts and service to fix it. Thank You! Definitely recommend those impeccable service and commitment to their customers!!

Stephanie Jensen

Been going here for years now. Superb customer service, honest, fair, trustworthy. Very knowledgeable and explanations are easily understandable. Highly recommend going here.

Stacy J Romero

I have been coming to Mike and Dave for 18 years, and I have had wonderful customer service every single time! The guys are honest, hard-working, and extremely dependable. Thanks for everything!

Mary Quinn

Let me start off by saying, I am not the type to go out of my way and write a review period. But the experiences I have had with Jensen Service are outstanding and even enjoyable! I know...who says that about their mechanic right...? Finding a good, honest mechanic has been near impossible in my experience. And for those of you that are reading this review I am sure you have as many horror stories as I do... But the horror stories have come to an end. I have been taking my vehicles to Jensen Service for more than 3 years now and I will NEVER take my vehicle to another place. The whole experience from the beginning to end has been outstanding. You feel like family in a sense of the constant communication from Roger up front to the brothers Dave and Mike in back. I have had Jensen do extensive work such as: the whole front end of my truck replaced (I may or may not have drove up a retaining wall in an ice storm last winter:)), to an oil pressure switch installed, an even simple oil changes. The service and experiences have been TOP SHELF every time. So, save yourself the time it will take reading any other reviews or trying to find the right mechanic, because you wont find any place that compares to Jensen Service & Diagnostics.

CN Winters

Found Jensen based on some internet searches looking for any good reviews. Jensen seemed to get great reviews so I tried it out. Ultimately very impressed. They did a thorough look over the car. I told them what I thought was wrong. They checked and said it was all fine, just scheduled maintenance needed. They took the time to them show me what the scheduled maintenance would prevent using diagrams. I felt they wanted me to understand what they were recommending. They were accommodating and knowledgeable. I highly recommend them and particularly enjoyed that while I was waiting, I observed them interacting with customers by name who we're obviously long time customers. That is a good sign in my book.

Wade Greening

Great place to take your car- they are the nicest and I trust the recommendations they make as they are honest about the work that needs to done.

Cat Saathoff

Customer for over 20 years - I only rely on Jensen for my auto repair needs! The best in Omaha!!

Gwen Burton Glogowski

Absolutely amazing service. I wouldn't ever consider taking my car anywhere else. The guys at Jensen are honest, straightforward and provide top quality service from the time you call in to book a repair until the time you pick up your car. Would highly recommend Jensen!!

Tyson Mooers

Jensen Service & Diagnostic is the best in town. They are honest, reliable and only suggest what the vehicle needs. We wouldn't trust our vehicles with anyone else. Thank you for the decade+ of high quality, friendly service!

Kim Kassen Kidder

Amazing service! In all of my years of owning a vehicle have I ever had a service shop that explains things so well, thank you!!!

Jill Jensen

Our son's driver side window fell into the door. I called Jensen Service and Diagnostic and they gave me an estimate over the phone. I also called the Honda dealership where we bought the car for a second estimate. The prices were the same but the time frame in which they could fix it was not. Dave and Mike at Jensen Services found the part and fit my son in so he didn't have to drive around in the rain for 2 days. They were very professional and he was in and out of their shop within an hour. We will be back again. Thank you again for making a stressful situation for a very busy teenager manageable:)

Marci Lundquist

I had a short in my car that kept draining the battery. They diagnosed and repaired the car in one day, and at a very reasonable price. I'm mad I put the repair off for so long! I can finally stop worrying about whether or not my car is going to start in the morning!

Ariel Washington

Due to a poorly installed battery by another service provider damage was done to belts and other areas of the our cars engine while driving down the interstate rendering it undriveable. Dave arranged for a quick (and courteous!) tow to their shop and quickly fixed the damage so that my son wouldn't be without a vehicle. We are new customers to Jensen Service but will definitely be return customers time and time again because of their EXCELLENT customer service and would highly recommend them to anyone. Thanks so much for your help and for turning a really bad situation into just a small inconvenience.

Sandy Keck

I recently found a screw in my tire and the dealer informed me they couldn't fix it because it was towards the outside of the tire. The dealer said I would have to replace the tire and the opposite tire so the tread would be the same level. I called Mike Jensen and not only was he able to repair it but saved us almost $600 by not having to buy new tires!! Thanks Jensen Service & Diagnostics!!

Brenda K

Having to take in our Durango. I have no worries about the repair because I know they will do what is needed and do an excellent job! No price gouging or unneeded repairs. My son has used them for probably 15 years and we have used them for 12 years. If you need your car repaired, this is the place to go!!

Karen Dance-Sandoval

After having been to another mechanic twice with the problem on my car still not fixed and $500 later, a friend suggested Dave and Mike to me. They were able to fix the problem the first time plus guaranteed their work...this began a love relationship beginning about 20 years ago. Throughout the years "the boys" have always taken care of my vehicle plus the fleet of vehicles for which I was responsible at my employment. They always call with the diagnosis and the exact cost of the repair prior to the repair. I have not once been disappointed in the personal service provided by Mike, Dave and their staff of mechanics. My promise is you won't be disappointed in trusting your vehicle service to "the boys"...our family name for Jensen Service and Diagnostic.

Billie Thurston

They have the best service around. Customer service is important and these guys are always friendly. Whether it's calling the shop or speaking in person, they always keep you well informed of what is going on with your vehicle. It's great that they have technicians who are ASE certified because you know your car is being fixed by someone who cared enough to take the extra time to get certified. I would recommend them to anyone looking for fair and honest work done on their vehicle.

Shayla

Jensen Service has provided service and repair work on my vehicles for several years. They always diagnose the problem and provide information as to what the repair is going to cost and explain why the repair is needed. If the needed repair is a safety issue, they stress the importance of doing the repair. They do not do unnecessary repairs. They are knowledgeable and do excellent work and use quality repair parts. I have never had to return my vehicle because of poor workmanship. I am very satisfied with their work and plan to continue to use them in the future.

Ron Merkel

Mike, Dave, and the staff at Jensen Service & Diagnostic are fantastic! I started taking my car to them two years ago, after another car repair shop wasn't able to provide the service I needed for my vehicle. The staff at Jensen Service & Diagnostic are honest, fair, and courteous. I am from a small town in Nebraska and the integrity and customer service that I receive from the staff at shop is the same I would receive in my hometown. I would recommend these guys to anyone and everyone!

Melissa Yancy

Mike and Dave are the BEST!! They are extremely knowledgeable and very customer focused! They have serviced my cars for years, and I have always been pleased with their work. For my money, they are THE "go-to" guys whenever I need work done on my cars. I have highly recommended them to family and friends, and all of them have been pleased as well. NOTE: please do NOT confuse them with Jensen Tires. They are not affiliated with them in any way.

Jeff Selzle

I ran into one of the owners of Jensen while working in his neighborhood with my service vehicle. Mike flagged me down and informed me that one of my tires was very low. He had me pull into his drive way so he could pump up my tires personally. That reality impressed me and motivates me to want to bring my personal vehicle to these guys. I was blown away

Nick Jones

I would just like to thank the guys at Jensen Diagnostic for their continued fantastic service. Today we brought in my daughter's Audi that was consuming oil at an unusually high rate but not in an obvious way (like a leak we could see). We brought it in at 3 PM. Within an hour they had it diagnosed and called us for cost approval, sourced the part across town and completed the repair before the end of the day! The cherry on top was that it was for VERY reasonable price.

Scott Dobry

Mike and Dave have been amazing through out every experience my family has ever had with them. Collectively we've been going there for over 20 years and my dad never recommends anyone else. While I have now only personally worked with Mike he has been absolutely outstanding, going far above and beyond what is expected or required of him. They are truly fantastic to work with. Would highly recommend.

Valkyrie Griffin

Mike, Dave and Roger have been servicing our cars for over 25 years. They do a great job of identifying a problem, giving an estimate and getting the work done quickly, efficiently and at a fair price. We absolutely trust them with the service and repair work of all of our cars. Thank you Jensen team!

John and Lauren Hewitt

Been going here for years. Very nice people, quick with diagnosing and letting you know how urgent some things are. Would definitely recommend to anyone and everyone.

Max Willis

These guys are the best in town, hands down. Consistent with me for over 15 years. Their knowledge and tech are the best. They solved/fixed an issue for me in 2 days that had me researching, asking all my friends and throwing parts at for two months. They're the best.

Pat Giambattista

Most honest and knowledgeable place!! The only place I will bring my cars when I can't fix it myself.

Tim Dineen

Thank you to the Jensen Service and Diagnostic team for getting our car's air conditioning system back up and running. The arctic air is fantastic. Top notch service and professionalism, always.

robin Nelson

I was aware my vehicle needed some work from a wheel incident and they were spot-on with the recommendations. Had some other general service suggestions but no hard sell or pushy. My job was quite the project but they had everything done within a couple of days not because of rushing but they know how to delegate the resources to get the job done. I appreciated their continued follow-up on the status and customer service in general. Very pleased with quality of work done and suggestions they had pertaining to my truck pulling a travel trailer.

Tony Marino

Let me start off by saying, I am not the type to go out of my way and write a review period. But the experiences I have had with Jensen Service are outstanding and even enjoyable! I know...who says that about their mechanic right...? Finding a good, honest mechanic has been near impossible in my experience. And for those of you that are reading this review I am sure you have as many horror stories as I do... But the horror stories have come to an end. I have been taking my vehicles to Jensen Service for more than 3 years now and I will NEVER take my vehicle to another place. The whole experience from the beginning to end has been outstanding. You feel like family in a sense of the constant communication from Roger up front to the brothers Dave and Mike in back. I have had Jensen do extensive work such as: the whole front end of my truck replaced (I may or may not have drove up a retaining wall in an ice storm last winter:)), to an oil pressure switch installed, an even simple oil changes. The service and experiences have been TOP SHELF every time. So, save yourself the time it will take reading any other reviews or trying to find the right mechanic, because you wont find any place that compares to Jensen Service & Diagnostics.

Nicole Winters

If I could give Jensen Service & Diagnostic more than 5 stars I would. I don't usually write reviews, but in this case felt it was absolutely necessary. When I moved to Omaha 8 years ago I had a hard time finding a place to take my car where I didn't feel like I was constantly being up-sold and over-charged. I know nothing about cars, so it was hard for me to know if I was getting taken advantage of or not. I started taking my car here about a year and a half ago. I've had nothing but wonderful service. They are very informative, polite, and not pushy at all. They're always able to get my car in quick and they call me multiple times throughout the process to make sure I know what's going on at all times. As long as I live in Omaha, my husband and I will never take our vehicles to another place. Thank you Jensen!

Amy Roberts

I had a 2011 suburban with 110k miles that started making a concerning noise. I took it to a reputable shop that I trust. They gave me an estimate of $3000. Not for a second do I believe this other shop was pulling a fast one, but I believe they just didn't have an alternative solution. I got a second opinion from Jensen Service. OMG!!!! He knew exactly what the problem was and fixed it for $200 !!! Now, i cant promise they'll save you thousands on your first visit but they were extremely knowledgeable and now I'll be driving clear across town for all my auto necessities.

Tom Soma

Top notch crew, great service and pricing, and full of absolute integrity. I won?t take my vehicles anywhere else.

Shea Degan

These guys are always fair. They have worked on several cars of mine and I have never been disappointed. They are the only shop I will take my vehicles anymore.

william henderson

After many bad experiences trying to find an auto shop with good & trust worthy mechanics, I was referred to Jensen Service & Diagnostic. I am happy to say, this business is everything I was looking for. I'll never take my car anywhere else.They're masters. They're professional & serious about their work. They're thorough. Example, when I take my (old) car in for an oil change, they really do check ALL, the fluids. And they give my car a thorough check up. And, to my relief, unlike other auto shops, they dont try to guilt me into unnecessary work. They're prices are reasonable. What a relief, I can finally take my car in to be worked on, with confidence that the mechanics are the best and totally honest! .

Linda Peterson

Got me in and out within an hour for an A/C recharge. Very knowledgeable and easy to work with.

Keith Keitel

I've been going here for years now. I really trust the technicians and they are very knowledgeable. Their prices are reasonable and they perform quality work. Thanks guys!

Kelly W

This is the only car service place I will go to in Omaha. They pride themselves on always being honest with their customers and have always provided me with very reliable advice and services. Their work is always high quality and their prices are fair. 5 stars!

Sonja Figueroa

They are honest and reasonable. They will not do work that is not necessary. This place is prompt. I have been taking my vehicles here for years. No bad experiences. Highly recommended

Pam Car

I have known Dave for years. No one else works on my vehicle because I trust no one else. I'm always told up front what might price will be and it's definitely always lower then the dealer. They use quality parts and have quality guys. I've never had a single problem with any issue that these guys have worked on ever again.

Tim Anderson

I have been taking my cars here since I was a teenager (20+ years and 12 cars) They are thorough at evaluating a car and charge a fair price. Additionally, they found an issue with my 1989 Pontiac that 3 other shops couldn?t figure out. One of the engine bolts was gone and when the engine revved the front half lifted up. Eventually the back bolt would have given way and the engine could have made contact or come through the hood. I have always been thankful they found that. Taking a possible new-to-me truck there tomorrow to make sure it is not a lemon.

Ryan Conway

Best alignment ever. My Toyota Tacoma practically drives itself. Well worth the money.

Brad Roth

I have been using them for 20 years. Being a women, have never been lied too, always treated with respect! Never walked away feeling dissatisfied. Both my daughters go there now. No other way to put it, just good trustworthy people. Thank you

Tammy Miller